A couple of weeks ago I went to get a much needed facial at Facelogic. I went to the location off of Lovers Lane in Dallas and quickly learned that they like you to be a member and not just come in at your convenience. It seemed a bit unorganized when I walked in but I simply sat down and waited for about 15 minutes (luckily they provided some stellar reading material about Vienna and Jake) until my facialist came to get me. The first thing she did was go over my skin type and then the sales pitching came at me in full force. I was hoping it would stop here but it continued throughout my entire relaxing (sarcasm noted) experience.
I am already somewhat of a product junkie so I will try anything once, but when somebody is trying to pitch me product after product it just makes me uncomfortable and somewhat mad. When I was leaving, I felt like I had to buy something because of the pressure my facialist was putting on me. I just wanted her to leave me alone so I agreed to purchase a product that wasn’t too expensive (Or so I was told. I asked how much it was and she said under $30. I looked at my receipt when checking out & it said $38.) and get out of there.
The product I chose to try out was a hydrating mist from a line that was new to me called Eminence. Eminence is a European organic skin care line that hand-mixes its products with pure waters drawn from a thermal hot spring lake. Their different products contain the highest possible levels of all-natural organically grown herbs, fruits and vegetables and are made without any heating or hydrogenating processes.
I bought the Eminence Stone Crop Hydrating Mist and absolutely love it. I also received a sample of the Stone Crop Gel Cleanser and love it as well. It is very calming and smooth on my skin, and seems to leave it replenished and hydrated. I am sorry to say that I will not be visiting Facelogic any time soon but am thankful that they introduced me to a new product that I will be adopting into my routine. You can go to the Eminence web site to find a spa near you or you can simply go to one of my favorite marketplaces – Amazon!!!
Have you ever had a bad spa experience like mine? What did you do? Also, if you have tried any other Eminence products let me know how you liked them!
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That masque sounds amazing and I am in dire need of a facial. I started a new job recently and my face is still adjusting to the change in pace. Needless to say it’s looking a bit haggard! I will call sometime next week to set something up. Thanks for keeping me up to date with the new products! See you soon
Thanks Chevis! I am still ready for you to come back…lets see what your schedule looks like over the next couple weeks. We have an incredible new Eminence facial, called the “Sweet Cheeks Facial”. It has a Strawberry Rhubarb Masque, a really fun new dermafoliant product, and a great strawberry hyaluronic serum…just to mention a few of the new Eminence products! It has been extremely popular. Let me know when you can make it. I would love for you to come try Kim.
I am so sorry to hear about your facial not being what you had hoped. I completely understand your perspective of Facelogic vs. Massage Envy, and sincerely appreciate your feedback as I am always trying to make sure that I am aware of how we are perceived and how we can always work to improve the experience of our guests. We are not meant to be a high end day spa, but what we do strive to be is a place that you can get excellent skincare, massage, waxing, tanning, etc at more affordable prices and that is why the membership program was developed. For example, Our members receive brow waxing for $15, rather than $20 for non-member and Signature facials for $49, rather than $69.
I hope that you will contact me directly and allow me to make this up to you. I would love to speak with you either on the phone, in person, or email so that I can make sure that you have a true experience of what Facelogic is supposed to be about and that I can get more information as to the skincare therapist that you were with to give them appropriate feedback as well. I have listed my contact information below.
Sincerely,
Faryn Clark
Facelogic Highland Park, Owner
(214)696-3223 spa
(214) 392-1775 cell
FarynClark@yahoo.com
Yeah, you can get your eyebrows threaded at Nail Bar for $15. I am not sure about the lip but it's probably and extra $10. I have no idea what the flicking was about unless she was just trying to stimulate the blood flow in your face???
I have yet to try out this place again but I am hoping you and I just had a bad experience. I will give them one more try because the owner is really sweet but I'm not sure when I will make it in again.
To me this is a version of massage envy only with facials. I have had many facials at top notch salons and day spas. This wasn't one of them. The esthetician flicked my face alot. What the hell does that do? And the charged me $37 for a brow and lip wax. Holy crap that is double what you would pay anywhere else. They call it brow design. Whatever! Never going back.
Hey Melissa!
I am glad you had such a positive experience at Facelogic and if I am ever in there again I will be sure to ask fro Brianna. I also love the way microdermabrasion leaves my skin feeling clear and smooth. I used to get them often in high school at my dad's office, but since I live in Dallas now I only get them occasionally. I don't get a facial every month either but I do pay close attention to my skin at home.
I love the Clarisonic and I am going to buy one soon. I got one for my mom for Christmas and I use hers from time to time and LOVE the way it makes my skin feel. I personally do not think it is necessary to get a facial monthly although I know it is a good thing to do if you can afford it. I do masks at home such as the Fresh Rose Face Mask (http://bit.ly/d6EcDb), which is very hydrating, and I also use SkinCeuticals Intense Line Defense.
I will ask my friend who is an esthetician for her honest opinion about the Clarisonic vs. a monthly facial and let you know what she says! I went to Riviera Spa yesterday for spa week and got a massage and it was amazing. I am going next week for a facial and will let you know how it was.
As for the Eminence products, I am glad I bought the mist but they are very pricey. I think I may try out Caudalie's Beauty Elixir (http://bit.ly/92nwWY) when I run out of the Stone Crop Mist.
Let me know how you like the Eminence powdered sunblock and also, if you try out any more spas in the area let me know how you like them!
I'm sorry you had a bad experience with Facelogic. You're review was the only one I had of the Lovers Lane location, so I came in prepared for a sales pitch. That said, I have very little experience with facials. I booked a microdermabrasion for Spa Week. My facialist(Brianna) was excellent. She did talk to me about the membership at Facelogic but it didn't seem pushy.
As I was leaving, I was hooked into purchasing the Eminence powdered sunblock w/ SPF 30 (http://www.eminenceorganics.com/products/index….). While pricey, I haven't encountered a product like this before and loved the idea of being able to reapply sunblock throughout the day w/o having to redo my make up each time. I also bought a Clarisonic. So, it was a pricey day for me, but they never pushed me on the membership again.
Personally, I don't see the need for a monthly facial. I do love the result of the smooth skin and even skin tone that resulted from the microdermabrasion. I look maintaining the results with the Clarisonic. What are you thoughts on the Clarisonic vs. a monthly facial?
Thank you so much for your response Faryn, and there is no need for you to take the blame. I truly felt like you were a breath of fresh air and you were the only person in the spa that made me feel welcome. I assume it was my fault for the confusion about media week. I had simply made my own appointment for the signature facial a few days before I came in, and was confused when it was mentioned to me that I was coming in for media week.
As for the pressure I felt, I told my facialist what facial I wanted and she kept trying to get me to purchase facials that were almost double the price. This went on for about 10 minutes. As for the products, I thought I made it very clear to her in the beginning that my dad had a spa in his office and I got all of my products from him.
I will send you an email about my concerns in order for you to know what all happened without having to put it all out in the blogosphere! I am sorry for any trouble that I have caused you and I will be in touch soon. Thanks again for your response.
try Mapleshade Spa
Hi Chevis, I am so sorry to hear that your experience in the spa was anything less than fabulous. I will take the blame for the delay and confusion in the beginning as the staff was waiting on me to speak with Sabra in regards to Media Week and your appointment and if you were participating in Media Week which determined if you would be receiving a specific pre-determined list of facial options.
I feel that first of all we got off on the wrong foot for your experience that should have been wonderful and I am so sorry to hear that you felt you were being sold to. We welcome members and non-members into the spa at all times, there are just added perks and additional savings for members but that shouldn't make a difference with the level of service you receive. It is the skin care therapists responsibility to educate their guests on the products or any recommendations that would assist with any skin concerns that someone may come in with; however, they should be merely recommendations not something that anyone feels pressure and takes away from their experience. Please let me make this up to you as I take all feedback very seriously. If I weren't told then we wouldn't have the opportunity to fix it. Thank you for this opportunity!
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